Vieth Consulting, LLC. offers two different managed IT solution support options. Choose between hourly break-fix style support, or our unlimited flat fee support.

Break-Fix SupportUnlimited Support
$5/workstation/month, $15/server/month$55/workstation/month, $100/server/month
Workstation Support includes 2 mobile devices
Break-Fix SupportUnlimited Support
Helpdesk Support
Emergency 24×7 Support
On-Site Support
Mobile Device Support
Remote Machine Management
Security Management
Patch Management
Backup Auditing
Incident Response
Workstation SupportHourlyUnlimited
Server SupportHourlyUnlimited
Network Infrastructure SupportHourlyUnlimited
Helpdesk SupportEmergency 24×7 Helpdesk Support
Vieth Consulting, LLC. staffs a complete IT helpdesk to provide any and all support needed for your business’ needs.For severe production impacting IT issues, you can always reach us on our emergency services line.
On-Site SupportMobile Device Support
While many IT solutions providers try to only provide remote support, Vieth Consulting, LLC. is more than happy to send an IT professional to assist with any issue.Mobile devices are an important business tool today and Vieth Consulting, LLC. provides support for all iOS and Android devices.
Security ManagementPatch Management
Vieth Consulting, LLC. provides industry standard IT security solutions for all of our customers.Patch Management is provided through our Remote Machine Management software solution.
Backup AuditingIncident Response
Vieth Consulting, LLC. performs weekly audits of all customer’s backups along with quarterly restoration testing. We leverage the latest backup software solutions, Veeam, Altaro, Crashplan, and more. From local on-site backups to private cloud solutions, we can find a solution to fit any company’s RTO and RPO.Submit support incidents to our helpdesk via phone, email, or our helpdesk portal any time day or night.
Workstation SupportServer Support
Professional workstation support provided by our experienced technicians. Vieth Consulting, LLC. supports all Microsoft Windows platforms as well as Apple OS.
Break-Fix service is based on time and materials.
Unlimited Support covers all workstation support requests.
Vieth Consulting, LLC. provides support for all Microsoft Windows Server Operating Systems. We support Hyper-V and VMware Hypervisors and Highly Available configurations.
Break-Fix service based on time and materials
Unlimited Support covers all Server implementation, patching, and migrations.
Network Infrastructure SupportRemote Machine Management
Vieth Consulting, LLC. provides network support for all data communications from ISP to end users’ devices. This may include support for firewalls, switches, patch panels, wireless access points, network printers, VoIP phones, conferencing equipment, and more.
Break-Fix service based on time and materials
Unlimited Support covers all work performed on company owned network infrastructure.
Vieth Consulting, LLC. provides a Remote Machine Management tool to help keep your workstations and servers up to date and secure. Below are the main features of the RMM.
Hardware Monitoring for Workstations
Hardware Monitoring and Alerting for Servers
Anti-Virus leveraged through Webroot
Windows OS Patch Management
3rd Party Software Patch Management (Adobe, Java, etc.)
Fast Remote Access through TeamViewer
Hardware and Software Inventory